The Implementation Process
In achieving results, implementation can be as important as the strategy itself. The classic concept of implementation has attracted so much management attention in recent years when information technology made it possible to create powerful performance management systems.
Yet implementing a transformation strategy with activist stakeholders will require a dynamic approach that can select the right tools to democratize decision-making and fit them to the situation. In an age of social media, “democratic” processes are abundant and are multiplying. To the traditional mechanisms of opinion research and town meetings, there are now the added features of social media and collaborative decision tools. These democratic tools will all be demanded by the stakeholders in future years. This is a vision of implementation that is much more bottom up. That there will be tensions between top-down implementation and bottom-up democratic enterprise will be inevitable.
In coming years, there will be a need to balance top-down performance management and metrics with the inherent sloppiness of grassroots democratic processes. Creating dynamic processes that can adjust strategies to changing contexts will be critical to success.
➢ Does your vision of transformation include mechanisms to implement strategy and manage for results?
➢ Will your management of performance stir resistance from the grass roots?
➢ Do you have dynamic processes and institutions in place to encourage flexible implementation?
Build a dynamic implementation process to balance the forces of top-down performance management and bottom-up democratic impulse. Empower the constituencies so that they are part of the solution, not a source of new problems.
NEXT: SUSTAINING THE GAIN